Troubleshooting
Why Is My Shopify Redirect Not Working?
Diagnose Shopify redirects that do not fire, check live source pages and theme embeds, and test native 301 redirects separately from browser redirects.
Read the guideDocumentation / TML URL Redirect
Make your next
URL change clear.
Start with the setup guide, troubleshoot a redirect that does not fire, or prepare a reviewed URL map for your next store migration.
Practical Shopify guides
Examples, checks, and a clear next step.
Bulk imports
How to Import Shopify URL Redirects with CSV
Prepare Shopify's native redirect CSV with Redirect from and Redirect to headers, review duplicates and chains, import a test batch, and verify the result.
Read the guideMigration
Shopify Migration Redirect Checklist
Plan old-to-new URL mappings for a Shopify migration, select relevant destinations, verify redirects at launch, and monitor broken links afterward.
Read the guideChoose the right redirect behavior
A rule is only useful when it works on the storefront.
Native Shopify redirects
Use native redirects for eligible broken storefront paths. Check the source page and Shopify's path restrictions before depending on a rule.
Check why a redirect does not fireSupported live storefront pages
TML URL Redirect can navigate visitors through its theme app embed. Enable it on the published theme and test browser behavior separately from native 301 responses.
Set up the app embedExternal destinations and limits
Use store-relative destinations for internal links. In TML URL Redirect, intentionally allowlist an external domain before using it. Some platform-controlled routes are outside the app's storefront control.
Read the FAQ and get supportFor platform-specific restrictions and native redirect management, use Shopify's official URL redirect documentation . Before sending launch traffic, test your important source URLs and review any app sync warnings.